SPARKLES GIFT BOUTIQUE SHIPPING POLICY
ORDER PROCESSING TIMES We aim to dispatch all orders within 5-7 working days (excluding weekends and bank holidays) of the order being placed. This may increase during busy periods; however, this will be indicated on the homepage of our website.
SHIPPING METHOD Products ordered from us will be delivered by Royal Mail in the UK and no international delivery is offered at this time.
Choose from the following methods at checkout.
- Royal Mail Tracked 24 (delivery aim 24hours after dispatch) Fully Tracked.
- Royal Mail Tracked 48 (delivery aim 48hours after dispatch) Fully Tracked.
Actual delivery times can vary based on your location, and circumstances impacting delivery that are out of our control (including public holidays and force majeure scenarios). You will not hold us liable for any delays that are out of our control.
SHIPPING RATES Shipping costs will depend on the shipping method you choose at checkout and is based on your total order weight, calculated by our website.
Shipping starts at as little as £2.70
TRACKING YOUR ORDER When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
Please allow up to 24 hours for the tracking information to become available. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@intothedark.co.uk with your name and order number, and we will investigate it for you. Orders can be tracked at www.royalmail.com/track
MISSING ITEMS We always endeavour to pack your orders accurately and in full, however if you should notice that an item is missing from your parcel, you MUST contact us within 24 hours of receipt, to advise us of the shortfall so we can investigate.